Frequently Asked Questions
Do you have some concerns with doing business online or maybe you're just having
some problems with your printer settings?
Whatever your question, don't worry, we'll have the answer!
Q. How secure is the bristolandwest4brokers website?
A. Security of personal information is of prime concern. As such, we have
implemented several layers of security and provide the highest level of
encryption available across the Internet today. Web pages, holding personal
information are secured using Secure Sockets (SSL) and any data transmitted
between yourself and us, is transmitted using 128bit encryption. This ensures
that no one on the Internet can view your personal details.
Q. Why does it take so long to load your website?
A. This is dependent on the speed of your Internet Service Provider's (ISP)
connection to the world wide web, the speed of your modem and the speed of your
PC. It can also depend on the speed of the telephone line you use to connect to
your ISP.
Q. Which browsers support your website ?
A. Our website has been designed for Internet Explorer 5.5 with Service Pack 1
or above and Netscape Navigator 4.61 or above on either Windows 95, 98 or NT.
We believe that this supports over 95% of people accessing the Internet in the
UK. You will find that your Virtual Office operates best using Microsoft
Internet Explorer 5 or higher.
Q. How secure is it for me to send confidential information by email?
A. If you email us, or give us your email address, we will keep a record of it.
We may use it to contact you occasionally about our products and services,
unless you ask us not to do so. We will not give your email address to any
unauthorised third parties.
In order to protect your confidentiality, we will not include confidential
account information in any email we send to you. This is for your own
protection. Whilst we also suggest that you do not send confidential
information in any email to us, we would request that your client's account
number is quoted in all communications.
Q. What if the information on your site seems to be out of date?
A. We endeavour to keep our interest rates advertised on our website up to date
at all times. Occasionally your personal computer may load a web page from its
own (cached) memory rather than from the web site. If this occurs the refresh
or reload button can be used on the browser software and the up to date web
page will be downloaded from the internet.