Bristol & West Mortgages

Service Standards

Over the past two years we have totally re-engineered the way we do business to ensure that we offer our intermediaries a consistent and reliable service. This in turn allows you to provide your own clients with exceptional service.

Click here to view today's service update.

September performance

100

98.5

93.3

Our average service card score out of 10 for the last six months:

Apr

8.7

May

9.2

Jun

9.1

Jul

9.1

Aug

9.2

Sep

9.4

"Very impressed by your service and speed. Also your online system is one of the best"

"Fantastic service, could not recommend Bristol & West Mortgages more highly"

"Fantastic service - quick, easy and no hassle"

"You guys are fantastic! Your service levels are fab and the whole process is so quick, simple and easy. It's great to work with you"

To speak with a Bristol & West Mortgages representative, please call 0117 9437755

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Bristol & West Mortgages is a trading name of the Governor and Company of the Bank of Ireland which is incorporated in the Republic of Ireland with limited liability and registered in England and Wales with branch number BR000459. Authorised by the Irish Financial Regulator and authorised subject to limited regulation by the Financial Services Authority. Details about the extent of our authorisation and regulation by the Financial Services Authority are available from us on request.

Bristol & West Mortgages: One Temple Back East, Temple Quay, Bristol BS1 6DX, Telephone: (0117) 979 2222. Fax: (0117) 929 3787. Website: www.bristolandwest4brokers.co.uk

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